• Announcements

    • Doris Au

      Managed Workplace is now part of Barracuda Networks, Inc.   02/04/2019

      Dear partners, We are pleased to announce that we have entered into an agreement with Barracuda Networks, Inc., a trusted partner, and a leading provider for cloud-enabled security solutions, under which they have acquired the Managed Workplace business from Avast. In addition, Barracuda has become a master reseller of Avast Business CloudCare, Management Console, and Antivirus (hereinafter referred to as “Avast Security Solutions”). The transaction completed today, February 1, 2019. We are confident this change is poised for success. Barracuda has a proven 15-year history of providing innovative security and data protection for organizations worldwide. Managed Workplace is a strategic addition to Barracuda’s MSP division, combining a security-centric RMM platform with its existing security portfolio. We strongly believe that Barracuda will invest and continue to innovate the Managed Workplace offering, and we see this as the beginning of an important long-term partnership between our two organizations. Avast and Barracuda leadership are working hand in hand to ensure a smooth transition for our existing Managed Workplace Partners, as well as employees supporting them. Many of our Partners use both Managed Workplace and our Avast Security Solutions. Avast will continue to provide Avast Security Solutions to those Partners who ordered Managed Workplace and Avast Security Solutions as part of separate order forms. Barracuda, as a master reseller of Avast Business, will provide Avast Security Solutions to those Partners who ordered Managed Workplace and Avast Security Solutions as part of the same order forms. In order to promote a smooth transition of the business to Barracuda, Avast will continue to issue, and process, invoices relating to Managed Workplace for a month following completion of the transaction. As part of this transition, your contract may have transferred to a different legal entity. To view the full explanation of what this means for your contract from a legal perspective please click here. This email (and the Legal Notice available here) should be taken as legal notice of the assignment of your contract, to the extent applicable. We recognize that you will have additional questions about next steps and implications of this change. In the coming days, your Account Manager will be addressing many of these questions directly with you to support you through this transition. If you’d like to contact Avast Business, please reach out to us at businesspartners@avast.com. For general questions regarding Managed Workplace, please email MWquestions@barracuda.com. For technical support, you may reach out to MWsupport@barracuda.com or call +1-613-232-1000. For your easy reference, these points of contact are also listed on www.barracudamsp.com/managedworkplace. Regards, Managed Workplace team
    • Doris Au

      Important Notice – Managed Workplace DNS suffix change   03/28/2019

      Dear partners,  We are embarking into the next milestone of integrating Managed Workplace with Barracuda MSP. On April 6th, 2019, we will change the DNS suffix of Managed Workplace cloud login pages from ccrmm.avg.com to mw-rmm.barracudamsp.com.   An outage is required for this change on April 6th from 10:00am to 2:00pm EDT (4:00pm to 8:00pm CEST). There will be no impact to your Managed Workplace account login credentials. However, this change will impact your integrations with other service modules. For more information, please refer to the Managed Workplace DNS Change FAQ document.  During this outage, you will not have access to Managed Workplace. Please prepare your schedule accordingly. Contact mwsupport@barracuda.com if you have any questions.  Regards,  Barracuda Managed Workplace team 
    • Doris Au

      Managed Workplace 11 SP5 is now generally available   04/18/2019

      Dear partners,  Managed Workplace 11 SP5 is generally available in the Update Center. This release includes enhancements, resolved issues, and announcements of changes to Managed Workplace. Below are the improvements with Managed Workplace 11 SP5:  Remote IT support tool (Premium Remote Control)   Trouble Ticket creation  Onsite Manager Patch Caching  Please read the ReadMe for more details. Feel free to contact mwsupport@barracuda.com if you have any questions.  Regards,  Barracuda Managed Workplace team 
    • Doris Au

      PSA Service Modules available   05/03/2019

      Dear Partners, With the changes to the Managed Workplace DNS changes, we have released new versions of PSA Service Modules. They are now available in the Update Center. For more information, please read the release notes below: ConnectWise Manage Salesforce TigerPaw Contact support at mwsupport@barracuda.com if you have any questions. Regards, Barracuda Managed Workplace team

Managed Workplace 11 SP5 is now generally available

Doris Au

Dear partners, 

Managed Workplace 11 SP5 is generally available in the Update Center. This release includes enhancements, resolved issues, and announcements of changes to Managed Workplace. Below are the improvements with Managed Workplace 11 SP5: 

  • Remote IT support tool (Premium Remote Control) 
  •  Trouble Ticket creation 
  • Onsite Manager Patch Caching 

Please read the ReadMe for more details.

Feel free to contact mwsupport@barracuda.com if you have any questions. 

Regards, 

Barracuda Managed Workplace team